Fix a problem
A few checks before you contact support.
On this page
Cannot sign in?
Check your email address and use the recovery option on the sign-in screen.
- Check for the verification email
- Use the most recent verification code
Playback or upload stopped?
Check your connection and the current app version. Note any error message before retrying.
- Check whether the problem affects one item or several
- For uploads, check the file requirements in Studio
Give support the details
Tell us which product you used, what you tried and what happened.
- Include the page link and exact error message
- Include your device and app or browser version
- Never include passwords, stream keys or verification codes