Returns & refunds
Start with the order and the current return policy.
On this page
Open the order
Find the purchase in Vwaza Store or follow the link in your confirmation email.
- Check the delivery status
- Keep the order number and relevant photos
Explain the problem
Use the options on the order page to request help. Describe the item and what went wrong.
- Follow the current eligibility and timing requirements
- Wait for return instructions before sending an item back
Follow the request
Check the order and your email for updates. Contact support if you need help understanding the status.
- Keep correspondence with the order details
- Review the full return policy for applicable terms