Contact Support

If you cannot find an answer in the docs, here is how to reach a real person at Vwaza.

Support email

For order issues, KYC questions, payout problems, and refund disputes, email support@vwaza.com. Most replies arrive within 1 business day.

Business and partnerships

For partnerships, label or publisher onboarding, press, and investor enquiries, email business@vwaza.com.

You can also reach us on social media. Public messages are best for quick questions; use email for anything that involves an order or your account.

Vwaza on social media

X (Twitter): https://twitter.com/VwazaMultimedia
Instagram: https://instagram.com/vwaza_multiedia
Facebook: https://facebook.com/VwazaMultimedia
TikTok: https://www.tiktok.com/@VwazaMultimedia
YouTube: https://www.youtube.com/@vwazamultimedia
LinkedIn: https://linkedin.com/company/vwaza

What to include in your message

So we can help you faster

Your Vwaza account email.
The order number (if your message is about a specific order).
A clear, short description of the issue.
Screenshots or photos when relevant (especially for damaged items or wrong items received).
What outcome you are hoping for.

Privacy reminder

Never share your password, full card number, or mobile money PIN with anyone, including Vwaza staff. We will never ask for them.