Getting Support

Everything you need to reach us, follow along, and find answers on the Vwaza platform.

Contact Us

Our team is based in Lilongwe, Malawi (Area 47, Sector 2, Central Region). We are available Monday through Friday, 08:00 to 18:00, and aim to respond to all inquiries within 24 hours.

Email Support

General support: support@vwaza.com

WhatsApp Helpline

Reach us on WhatsApp at +265 982 961 565

Contact Form

Submit a request through our online contact form

Response Time

We respond to all inquiries within 24 hours during business hours (Monday to Friday, 08:00 to 18:00).

Stay up to date with the latest from Vwaza across our social channels.

Our Platforms

Vwaza

The main website and entry point to the platform.

vwaza.com

Vwaza Music

Stream and purchase music from African artists.

music.vwaza.com

Vwaza Studio

Upload, manage, and monetize your creative work.

studio.vwaza.com

Mobile Apps

iOS

Available on the App Store.

Download for iPhone

Android

Available for Android devices.

Coming soon to the Google Play Store.

Documentation Quick Links

Browse our documentation organized by audience. All guides are available from the sidebar as well.

For Listeners

Getting Started

Learn the basics of Vwaza

Your Account

Manage your profile and settings

How to Buy Music

Purchasing and downloading tracks

FAQ

Browse common questions and answers

For Artists & Creators

How Vwaza Works for Artists

Overview of the artist experience

Content Upload

Uploading your music and media

Copyright & Content Protection

Content guidelines and copyright policy

Publishing

Releasing and distributing your work

Monetization & Payouts

Revenue, royalties, and payouts

Analytics

Track your performance and audience

Collaboration

Working with other creators

Reporting Issues

If you believe your copyrighted work has been used without permission on the Vwaza platform, email us at copyright@vwaza.com with details of the content in question. See our Copyright & Content Protection page for more information.

Content Violations

To report content that violates our platform guidelines, use the report feature on the content page or contact us at support@vwaza.com with a link to the content and a description of the issue.

Technical Problems

For bugs, playback issues, or other technical problems, reach out via support@vwaza.com or our WhatsApp helpline. Include your device, browser or app version, and steps to reproduce the problem.